This policy explains how and when we ship your Wilkins order, what it costs, and what to do if something goes wrong along the way.
Orders are processed Monday to Friday, excluding Thai public holidays. We aim to dispatch within 1–2 business days of receiving your order. Orders placed on weekends or holidays are processed on the next business day. During sales and peak periods, processing may take slightly longer.
You will receive a confirmation email when your order is placed, and a second email with tracking details once it ships.
Delivery estimates are provided by our carriers and are not guaranteed. Customs processing, weather and local courier delays can extend these times.
International orders may be subject to import duties, taxes and customs clearance fees charged by the destination country. These charges are not included in your order total and are the responsibility of the recipient. We are not able to predict or refund these charges. If a parcel is refused at customs and returned to us, any shipping and handling costs incurred will be deducted from your refund.
Some of our aerosol and liquid products are classed as restricted goods by certain carriers and destinations. If we cannot ship an item to your address, we will contact you and offer an alternative or a refund for that item.
Once your parcel is dispatched you will receive a tracking number by email. Please allow up to 48 hours for tracking information to update after dispatch.
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an address that was entered incorrectly. If a parcel is returned to us because of an incomplete or incorrect address, we can reship it once you cover the new shipping cost.
If your tracking has not updated for 10 business days (domestic) or 21 business days (international), email info@wilkinscleanser.com and we will open an investigation with the carrier.
If your order arrives damaged, please keep the packaging and email us photos at info@wilkinscleanser.com within 7 days of delivery so we can arrange a replacement.
WilkinsCleanser
73 M.5 T.Bansang, Bangpa-in, Phra Nakhon Si Ayutthaya 13170, Thailand
info@wilkinscleanser.com